WHEN WILL YOU SHIP MY ITEMS?
All orders are subject to a handling period before shipment, usually 2 – 3 business days.
Most orders leave the warehouse within 3-5 business days after receipt of payment.
You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 10 – 30 days to receive your order.
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address. Frozengears.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Frozengears.com will not be held responsible for customs taxes.
WHERE ARE MY ITEMS COMING FROM?
Most of our specialty items are located in other countries such as the United States, United Kingdom, Germany, France, and China.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
WHY DON’T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?
Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can’t stop this since it’s the way Facebook works.
PAYMENT METHODS ACCEPTED
There are 2 ways you can pay for your Frozengears.com orders:
I HAVE PROBLEMS IN USING THE PRODUCT I ORDERED
Firstly, please check the English manual that comes with the product, or you can check for online manuals or Blogs for advice. If you still can’t figure out the problem, please submit a ticket to our customer service representative at: Contact Us. They will offer you professional tech support and help you assess if your product has defected.
HOW TO RETURN FAULTY GOODS?
Before returning goods, please contact us first to discuss the issues you are having. mostly times we are able to sort out the problem by giving technical support, without you having to send anything back.
If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our twelve months warranty.
Please email our Customer Service Department at [email protected], we will offer you a return code (e.g. RETURN12345) and our return address, along with additional important instructions.
Generally, we advise you to return faulty goods by sending them through the Post Office rather than using couriers like DHL, UPS, and TNT. Normally it will take 2 weeks to return goods to us by Post Office.
If you did not buy your product directly from Frozengears.com website directly, you will need to contact the sales preventives who sold it to you.